Not quite right? Simply return your item(s) to us by mail

Refunds and exchanges will be accepted providing item(s) are returned unused (with any seals and packaging intact) and in a re-saleable condition. Please return any unwanted item(s) within 28 days of receipt for an exchange or full refund. Refunds will be made to the original payment method.

To return an item simply post your package back to us with a copy of your purchase order. We are sorry but we are unable to refund P&P or returns postage as they are both direct costs.

The warehouse address is:

Party Ark Ltd
Unit 9C
Prospect Road
County Durham
DL15 8JL

We recommend that you use recorded delivery if your return is of any substantial value, as we cannot be held responsible for items lost in transit.

Please note:

  • We cannot refund or exchange used or customer damaged goods (statutory rights not affected).
  • Please allow seven working days for returns to be processed once they reach our warehouse.